UK supply chain decision-makers are today facing a perfect storm of challenges: not only are the needs of the market changing, but the wider environment in which they operate is being buffeted by the complete disruption from Covid-19 and the uncertainty of the post-EU paradigm. Mitigating these effects and risks is now urgent and will continue to be so for the foreseeable future. Key to achieving the flexibility and productivity that supply chains will need is digital transformation. However, despite significant coverage of the topic, supply chains are still reticent to embark on it. This article starts by examining why that is and what can be done to overcome the causes of this hesitation. It then looks at how to make digital transformation a sustainable change to the supply chains.
Don’t let them go! Using machine learning as the key to retain customers
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